Warranty Policy

Effective date: 26th of May 2024

Lifetime Warranty Policy

At Rustic Terrain, we take pride in the quality and craftsmanship of our products. To ensure your satisfaction, we offer a Lifetime Warranty for all our products. This warranty reflects our confidence in the durability and longevity of our genuine leather goods.

What is Covered:

Manufacturing Defects: This includes issues such as bad stitching, faulty hardware, or any defects in materials and craftsmanship. If you encounter any problems that are a result of a manufacturing defect, we will repair or replace the item at no cost to you.

What is Not Covered:

Normal Wear and Tear: Over time, leather will naturally develop a patina and show signs of use. This includes minor scuffs, scratches, and natural fading, which are not covered by our warranty.

Damage from Misuse: This includes but is not limited to damage caused by submerging the leather in water, exposure to harsh chemicals, or physical abuse.

How to Make a Claim:

  1. Contact Us: Reach out to our customer service team at support@rusticterrain.com with your order number and a description of the issue.
  2. Provide Photos: Include clear photos of the defect or damage to help us assess the problem.
  3. Review: Our team will review your claim and determine if the issue falls under our warranty coverage.
  4. Repair or Replacement: If approved, we will either repair the item or send a replacement.

Important Notes:

Care Instructions: Proper care of your leather product is essential. Avoid prolonged exposure to water and other harsh elements. Use leather conditioners and cleaners specifically designed for genuine leather to maintain its quality.

Warranty Void: Any alterations or repairs done by a third party, or damage caused by improper use or neglect, will void the warranty.

By offering this Lifetime Warranty, we stand by our commitment to quality and customer satisfaction. Your trust in Rustic Terrain means everything to us, and we strive to ensure that every piece we create lives up to your expectations.

Thank you for choosing Rustic Terrain. We look forward to serving you with our high-quality, handcrafted leather products.