Shipping Policy

Effective Date: 14th of April, 2025

Holiday Season Exemptions: Your order(s) may take a total of 15 days to reach you because we make them each by hand, and we have only a small family team to craft around the clock.

Please reserve time buffer and order ahead of schedule if you're purchasing as a gift for your loved ones on the special occasion like Christmas, Thanks-giving, and more. 

If you've a special request, please drop an email to support@rusticterrain.com, we'll do our best to fulfill your request

 

  1. Introduction

At Rustic Terrain, we strive to provide you with a seamless shopping experience. This Shipping Policy outlines our shipping practices, including delivery times, shipping costs, and other relevant information.

  1. Shipping Locations

We currently offer international shipping only. Our partner's logistic warehouses are located in the United States, United Kingdom, and Australia. We craft and ship our products from Australia, United Kingdom, and Hong Kong, China (depending on where Greg & the walker family may currently be in)

  1. Shipping Carriers

We use major local couriers to deliver your orders, including but not limited to:

  • USPS
  • FedEx
  • Australia Post
  • Canada Post
  • Royal Mail
  • Other couriers (with tracking link provided)
  1. Shipping Costs

Free Shipping: We provide free shipping (International Economy) for all orders.

  1.  Shipping Lead Time

Crafting Time: As all of our products are build-to-order, please allow a 7-day lead time for us to craft your order by hand.

Delivery Time: The shipping lead time is typically between 7 to 15 days, depending on the customer's specific location.

Processing Time: Orders are processed within 1-3 business days before they are shipped. Please note that processing times may be extended during peak periods or due to unforeseen circumstances.

In-Stock Items: Items that are in stock are usually shipped within 1 working day. [we occasionally craft standard items by batch, and there may be surpluses that will be made available as in-stock items]

Selective Items: Certain selective items may require longer time before they are shipped. In such situations, we will notify the customer of the shipping delay via email. The customer can cancel the order if they think the wait is too long.

  1. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier's website.

  1. Customs and Duties

Please be aware that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping costs. We recommend checking with your local customs office for more information on potential fees.

  1. Shipping Address

Please ensure that your shipping address is complete and accurate. Rustic Terrain is not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible at support@rusticterrain.com.

  1. Delays

While we strive to ensure timely delivery of your orders, there may be delays due to customs processing, weather conditions, or other unforeseen circumstances beyond our control. We appreciate your understanding and patience in such situations.

  1. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

 

Rustic Terrain Leathercraft

Email: support@rusticterrain.com